Privacy Policy

MDO Psychotherapy Group is committed to protecting your privacy and handling personal information with care, respect, and confidentiality. This policy explains how we collect, use, disclose, store, and protect information provided through this website, booking forms, and clinical services.

As a psychotherapy practice serving clients in Ontario, we aim to handle personal health information in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA), applicable privacy laws, and the professional standards and expectations of the College of Registered Psychotherapists of Ontario (CRPO).

We may collect contact information such as your name, email address, phone number, preferred method of contact, and any information you choose to provide when requesting a consultation, completing a form, emailing us, or otherwise contacting the practice.

If you become a client, we may collect personal health information required to provide psychotherapy services, including intake information, consent forms, appointment history, clinical notes, billing information, and related records.

We use information to respond to inquiries, schedule consultations, provide psychotherapy services, communicate with clients, maintain clinical and administrative records, process payments where applicable, meet legal and regulatory obligations, and improve the accessibility and functioning of the website.

Website analytics, advertising pixels, and similar technologies may help us understand how visitors use the website and measure the effectiveness of online advertising. These tools may collect technical information such as browser type, pages visited, referring links, and device information.

By submitting information through the website or a booking form, you consent to the collection and use of that information for the purposes described in this policy. Clinical services involve additional consent processes, including informed consent for psychotherapy and consent related to the collection, use, and disclosure of personal health information.

You may withdraw consent where permitted by law, subject to legal, professional, or administrative requirements that may require the practice to retain certain records.

Psychotherapy services are confidential, and personal health information is not disclosed without consent except where required or permitted by law. Limits to confidentiality may include situations involving risk of serious harm, child protection concerns, court orders, mandatory reporting obligations, regulatory requirements, or other circumstances recognized by law and professional standards.

Specific limits to confidentiality are discussed during the clinical consent process.

We may use third-party service providers for functions such as website hosting, online forms, booking, email, analytics, advertising measurement, billing, and secure clinical administration. These providers may process information only as needed to provide their services.

This website currently uses tools that may include Google tracking technologies, Meta Pixel, GoHighLevel forms, and Owl Practice booking. These third-party services have their own privacy practices and policies.

We use reasonable administrative, technical, and physical safeguards to protect personal information and personal health information against unauthorized access, use, loss, disclosure, or alteration.

Clinical records are retained in accordance with applicable legal, regulatory, and CRPO record-keeping expectations. Non-clinical inquiry information may be retained as needed for administrative, legal, or business purposes.

Subject to legal and professional limits, you may request access to or correction of your personal information or personal health information. You may also ask questions about how your information is handled.

Privacy questions or access requests can be directed to hello@mdopsychotherapy.com.

The internet and email are not guaranteed to be fully secure. Please avoid submitting sensitive clinical details through general website forms or email unless requested through a secure process.

This website is not intended for emergency communication. If you are in immediate danger or crisis, call 911 or go to your nearest emergency department.

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.